we are committed to delivering your orders accurately, promptly, and in perfect condition. Our goal is to provide you with a seamless shopping experience from order placement to delivery.

1. Order Confirmation & Processing

• Once your order is placed, you will receive a confirmation via call or email from our customer service team.
• Upon confirmation, your order will be processed and dispatched promptly.

2. Customer Support Hours

Our support team is available to assist you:
🕒 10:00 a.m. to 8:00 p.m. (Monday to Saturday)
Feel free to reach out during these hours for any shipping-related inquiries.

3. Shipping Coverage

We proudly offer nationwide shipping across all regions of Pakistan.

4. Shipping Options & Charges

• Standard Shipping:
  - Free on all orders PKR 3,999 and above.
  - Orders below this threshold may incur a standard shipping fee (as applicable).
• Premium Shipping:
  - Available for faster delivery. Charges and availability depend on your location, product availability, and working days.
• Urgent or Same-Day Delivery:
  - Offered on a case-by-case basis.
  - Charges and eligibility will depend on product availability and the delivery location.
  - Please contact us for arrangements and confirmation.

5. Delivery Timelines

• Orders are delivered via trusted third-party courier services.
• Estimated delivery time: 3 to 7 working days across Pakistan.
• Heavy or high-volume items may take an additional 2 working days (overland delivery).

6. Delivery Attempts

• If the recipient is unavailable at the time of delivery, our representative will contact the customer for further instructions.
• The package may be:
  - Rescheduled for delivery
  - Left with a neighbor, but only after payment confirmation

7. Payment Method

• All orders are processed through Cash on Delivery (COD) to ensure transactional security and convenience.

8. Policy Updates

Our shipping policies are reviewed and updated periodically to better serve our customers. We recommend staying connected with us for the latest information.